The Ritz-Carlton, Astana | Hotel in Astana

| 9.4 (882 Reviews) |   Pet Friendly  10 Bathrooms  26 Guests
Nur-Sultan Hotel | The Ritz-Carlton, Astana

Hotel in Nur-Sultan, Astana

The Ritz Carlton sets the standard in elegance for business and leisure travelers worldwide. We have been perfecting the art of hospitality and have developed an approach to luxury that has never been duplicated. Discover the height of luxury at The Ritz-Carlton, Astana. Our 157 well-appointed guest rooms and suites offer breathtaking city skyline views, enveloping you in the enchanting ambiance of the capital. You'll enjoy a restful night's sleep on our signature Ritz-Carlton beds, complete with plush featherbeds and luxurious linens that embody our commitment to excellence. Pamper yourself with Diptyque amenities, and let the little ones feel just as special with Ritz Kids amenities. Our commitment to your comfort is evident in every detail, with allergy-free pillows available upon request and 24-hour in-room dining to satisfy your cravings at any time. At The Ritz-Carlton, Astana, we're dedicated to providing a luxurious experience that will exceed your expectations. Come and discover the magic of our hotel for yourself. Every room at this hotel is air conditioned and is fitted with a flat-screen TV and a mini-bar. Certain rooms feature a seating area where you can relax. The rooms are fitted with a private bathroom. For your comfort, you will find a hairdryer, bathrobes, slippers and free toiletries. Take a dip in our 25-yard heated indoor swimming pool, relax in our jacuzzi, separate saunas and hammam, and stay fit in our spectacular fitness center that's open 24/7 exclusively for our in-house guests. The spa center at Ritz Carlton Astana offers a variety of beauty treatments and massages. The hotel also offers car hire, and there is a business center at the property as well as the luxury shopping mall. For those seeking luxury shopping experiences, Talan Gallery offers a selection of high-end brands. Bayterek Monument is 1969 feet from The Ritz-Carlton, Astana, while Nurzhol Boulevard is 984 feet from the property. The nearest airport is Astana International Airport, 8.4 mi from the property.

The Ritz-Carlton, Astana is located in Astana.

This 158 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Transportation/Shuttle, EV Charge Station, Spa, and several others. This is a 5 star rated property and has over 882 reviews with the average score of 9.4 . Coming to Astana and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 158 Bedrooms Hotel if you want to learn more about this Hotala.co.za place in Astana. These details are authentic, as they are provided by our partner, booking.com.

This The Ritz-Carlton, Astana in Astana is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “The Ritz-Carlton, Astana”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Dostyk Street 16, Astana, 010000, Kazakhstan

Amenities

Air Conditioner
Parking
Pet Friendly
Pool
Designated Smoking Area
View
Wheelchair Accessible
Private Pool
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
EV Charge Station
Business Services
Sports/Activities
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Laundry

Facility Overview

Breakfast
  • Restaurant
  • Breakfast in the room
  • Special diet meals (on request)
  • Fruit
  • Wine/Champagne
  • Kids' meals
  • Bar
  • Coffee house on site
Parking
  • Private Parking
  • Parking on site
  • Electric vehicle charging station
  • Parking
  • Free parking
Accessibility
  • Toilet with grab rails
  • Wheelchair accessible
Activities
  • Hand massage
  • Back massage
  • Indoor pool (year-round)
  • Hairstyling
  • Body scrub
  • Facial treatments
  • Spa
  • Foot massage
  • Haircut
  • Couples' massage
  • Walking tours
  • Fitness classes
  • Body wrap
  • Live music/Performance
  • Full-body massage
  • Pedicure
  • Fitness
  • Locker rooms
  • Hair treatments
  • Sauna
  • Hair coloring
  • Stand-up comedy
  • Spa/Wellness packages
  • Personal trainer
  • Spa lounge/Relaxation area
  • Spa facilities
  • Temporary art galleries
  • Makeup services
  • Cooking class
  • Head massage
  • Indoor pool
  • Neck massage
  • Body treatments
  • Hot tub/Jacuzzi
  • Yoga classes
  • Manicure
  • Tour or class about local culture
  • Massage
  • Beauty services
  • Themed dinners
  • Fitness center
  • Steam room
Entertainment
  • Board games/Puzzles
General
  • Heating
  • Smoke-free property
  • Pet friendly
  • Designated smoking area
  • Wifi in all areas
  • Facilities for disabled guests
  • Family rooms
  • Safe
  • Soundproof rooms
  • Non-smoking rooms
  • Elevator
  • Air conditioning
Guest Services
  • 24-hour front desk
  • Hair/Beauty salon
  • Fax/Photocopying
  • Meeting/Banquet facilities
  • Currency exchange
  • Pet bowls
  • Suit press
  • Dry cleaning
  • Room service
  • Tour desk
  • Ironing service
  • Pet basket
  • Car rental
  • Express check-in/out
  • Daily housekeeping
  • Business center
  • Concierge
  • Private check-in/out
  • Laundry
  • Baggage storage
  • Grocery deliveries
  • ATM on site
Internet
  • Wifi
  • Internet
  • Free Wifi
Outdoors
  • Terrace
  • Outdoor furniture
Security/Safety
  • Security alarm
  • Key card access
  • CCTV in common areas
  • Key access
  • 24-hour security
  • CCTV outside property
  • Fire extinguishers
  • Smoke alarms
  • Guest accommodation disinfected between stays
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against coronavirus
  • Face masks for guests available
  • Staff follow all safety protocols as directed by local authorities
  • Cashless payment available
  • Mobile app for room service
  • Delivered food covered securely
  • Breakfast to-go containers
Spa
  • Swimming pool
  • Beach chairs/Loungers
  • Heated pool

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Pet Policy
Pets are allowed and charges may apply.
Guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation.

Reviews

Value for money:
8.89
Location:
9.58
Staff:
9.32
Facilities:
9.45
Comfort:
9.53
Cleanliness:
9.47
Louis
Aug 28, 2025 07:00:00 AM
Review Score:   10
United Kingdom
Reviewer Type: Extended Group
Travel Purpose: leisure
See All Reviews

Room Arrangement

Room Info Facilities
Deluxe Room, 1 King
Room Type: Double
Room Size: 40 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water, Chocolate/Cookies

Bathroom

Private bathroom, Bathtub or shower, Bathtub, Shower, Bathrobe, Slippers, Toilet, Towels, Body soap, Toilet paper, Walk-in shower, Toothbrush, Shampoo, Conditioner, Free toiletries, Shower cap, Hairdryer

General

Soundproof, Heating, Tile/Marble floor, Carpeted, Hypoallergenic, Key card access, Iron, Ironing facilities, Fan, Interconnecting room(s) available, Safe, Hardwood or parquet floors, Laptop safe, Air conditioning, Trash cans, Smoke Alarm, Suit press

Media & Technology

Cable channels, Flat-screen TV, Pay-per-view channels, TV, Satellite channels, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Desk

Bedroom

Walk-in closet, Wardrobe or closet, Alarm clock, Linens, Childrens' cribs

View

City view, View, Quiet street view

Kitchen

Wine glasses, Electric kettle, Dryer, Coffee machine

Accessibility

Toilet with grab rails, Adapted bath, Accessible by elevator, Roll-in shower, Upper floors accessible by elevator, Emergency cord in bathroom, Entire unit wheelchair accessible, Shower chair

Entertainment & Family Services

Books, DVDs or music for children

Pool and Spa

Pool towels

Room Amenities

Non-feather pillow, Feather pillow, Adapter, Socket near the bed

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Club Room with Club Lounge access, 1 King
Room Type: Double
Room Size: 40 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water, Chocolate/Cookies

Bathroom

Private bathroom, Bathtub or shower, Bathtub, Shower, Bathrobe, Slippers, Toilet, Towels, Body soap, Toilet paper, Walk-in shower, Toothbrush, Shampoo, Conditioner, Free toiletries, Shower cap, Hairdryer

General

Soundproof, Heating, Tile/Marble floor, Carpeted, Hypoallergenic, Key card access, Iron, Ironing facilities, Fan, Interconnecting room(s) available, Safe, Hardwood or parquet floors, Laptop safe, Air conditioning, Trash cans, Smoke Alarm, Suit press

Media & Technology

Cable channels, Flat-screen TV, Pay-per-view channels, TV, Satellite channels, Telephone

Services

Wake-up service/Alarm clock, Wake-up service, Executive lounge access

Living Area

Desk

Bedroom

Walk-in closet, Wardrobe or closet, Alarm clock, Linens, Childrens' cribs

View

City view, View

Kitchen

Wine glasses, Electric kettle, Dryer, Coffee machine

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Entertainment & Family Services

Books, DVDs or music for children

Pool and Spa

Pool towels

Room Amenities

Non-feather pillow, Feather pillow, Adapter, Socket near the bed

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Junior Suite, 1 King, City view
Room Type: Suite
Room Size: 75 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water, Chocolate/Cookies

Bathroom

Private bathroom, Bathtub or shower, Bathtub, Shower, Bathrobe, Slippers, Toilet, Bidet, Towels, Body soap, Toilet paper, Walk-in shower, Toothbrush, Shampoo, Conditioner, Free toiletries, Shower cap, Hairdryer

General

Soundproof, Heating, Tile/Marble floor, Carpeted, Hypoallergenic, Key card access, Iron, Ironing facilities, Fan, Interconnecting room(s) available, Safe, Hardwood or parquet floors, Laptop safe, Air conditioning, Trash cans, Smoke Alarm, Suit press

Media & Technology

iPod dock, Cable channels, Flat-screen TV, Pay-per-view channels, TV, Satellite channels, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Sitting area, Sofa, Desk

Bedroom

Walk-in closet, Wardrobe or closet, Alarm clock, Linens, Childrens' cribs

View

City view, Landmark view, View

Kitchen

Wine glasses, Electric kettle, Dryer, Coffee machine

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Entertainment & Family Services

Books, DVDs or music for children

Pool and Spa

Pool towels

Room Amenities

Non-feather pillow, Feather pillow, Adapter, Socket near the bed

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Executive Suite with Club Lounge access, 1 King, City view
Room Type: Suite
Room Size: 100 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water, Chocolate/Cookies

Bathroom

Bathtub, Bathrobe, Bidet, Walk-in shower, Free toiletries, Toilet paper, Toothbrush, Shampoo, Conditioner, Hairdryer, Bathtub or shower, Slippers, Toilet, Additional bathroom, Private bathroom, Shower, Guest bathroom, Body soap, Towels, Shower cap

General

Soundproof, Heating, Tile/Marble floor, Carpeted, Hypoallergenic, Key card access, Iron, Ironing facilities, Fan, Interconnecting room(s) available, Safe, Hardwood or parquet floors, Laptop safe, Air conditioning, Trash cans, Smoke Alarm, Suit press

Media & Technology

iPod dock, Cable channels, Flat-screen TV, Pay-per-view channels, TV, Satellite channels, Telephone

Services

Wake-up service/Alarm clock, Wake-up service, Executive lounge access

Living Area

Dining area, Sitting area, Sofa, Desk

Bedroom

Walk-in closet, Wardrobe or closet, Alarm clock, Linens, Childrens' cribs

View

City view, Landmark view, View

Kitchen

Dining table, Wine glasses, Electric kettle, Coffee machine, Dryer

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Entertainment & Family Services

Books, DVDs or music for children

Pool and Spa

Pool towels

Room Amenities

Non-feather pillow, Feather pillow, Adapter, Socket near the bed

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Carlton Suite with Club Lounge access, 1 King, City view
Room Type: Suite
Room Size: 145 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water, Chocolate/Cookies

Bathroom

Bathtub, Bathrobe, Bidet, Walk-in shower, Free toiletries, Toilet paper, Toothbrush, Shampoo, Conditioner, Hairdryer, Bathtub or shower, Slippers, Toilet, Additional bathroom, Private bathroom, Shower, Guest bathroom, Body soap, Towels, Shower cap

General

Soundproof, Heating, Tile/Marble floor, Carpeted, Hypoallergenic, Key card access, Iron, Ironing facilities, Fan, Interconnecting room(s) available, Safe, Hardwood or parquet floors, Laptop safe, Air conditioning, Trash cans, Smoke Alarm, Suit press

Media & Technology

iPod dock, Cable channels, Flat-screen TV, Pay-per-view channels, TV, Satellite channels, Telephone

Services

Wake-up service/Alarm clock, Wake-up service, Executive lounge access

Kitchen

Kitchenette, Dining table, Wine glasses, Electric kettle, Coffee machine, Kitchenware, Dryer, Refrigerator

Living Area

Dining area, Sitting area, Sofa, Desk

Bedroom

Walk-in closet, Wardrobe or closet, Alarm clock, Linens, Childrens' cribs

View

City view, Landmark view, View

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Entertainment & Family Services

Books, DVDs or music for children

Pool and Spa

Pool towels

Room Amenities

Non-feather pillow, Feather pillow, Adapter, Socket near the bed

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
The Ritz-Carlton Suite with Club Lounge access,1 King, City view
Room Type: Suite
Room Size: 270 m2
1 King bed(s) Bed
The Ritz-Carlton Suite with Club Lounge access,1 King, City view

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water, Chocolate/Cookies

Bathroom

Bathtub, Bathrobe, Bidet, Walk-in shower, Free toiletries, Toilet paper, Toothbrush, Shampoo, Conditioner, Hairdryer, Bathtub or shower, Slippers, Toilet, Additional bathroom, Private bathroom, Shower, Guest bathroom, Body soap, Towels, Shower cap

General

Soundproof, Heating, Tile/Marble floor, Carpeted, Hypoallergenic, Key card access, Iron, Ironing facilities, Fan, Interconnecting room(s) available, Safe, Hardwood or parquet floors, Laptop safe, Air conditioning, Trash cans, Smoke Alarm, Suit press

Media & Technology

iPod dock, Cable channels, Flat-screen TV, Pay-per-view channels, TV, Satellite channels, Telephone

Services

Wake-up service/Alarm clock, Wake-up service, Executive lounge access

Kitchen

Kitchenette, Dining table, Wine glasses, Electric kettle, Coffee machine, Kitchenware, High chair, Dryer, Refrigerator

Living Area

Dining area, Sitting area, Sofa, Desk

Bedroom

Walk-in closet, Wardrobe or closet, Alarm clock, Linens, Childrens' cribs

View

City view, Landmark view, View

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Entertainment & Family Services

Books, DVDs or music for children

Pool and Spa

Pool towels

Room Amenities

Non-feather pillow, Feather pillow, Adapter, Socket near the bed

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Club Room with Club Lounge access, 2 Queen
Room Type: Twin
Room Size: 40 m2
2 Queen bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water, Chocolate/Cookies

Bathroom

Private bathroom, Bathtub or shower, Bathtub, Shower, Bathrobe, Slippers, Guest bathroom, Toilet, Towels, Body soap, Toilet paper, Toothbrush, Shampoo, Conditioner, Free toiletries, Hairdryer

Media & Technology

Cable channels, Flat-screen TV, Pay-per-view channels, TV, Satellite channels, Telephone

General

Heating, Tile/Marble floor, Carpeted, Hypoallergenic, Iron, Ironing facilities, Laptop safe, Air conditioning, Trash cans, Smoke Alarm, Key card access

Services

Wake-up service/Alarm clock, Wake-up service, Executive lounge access

Living Area

Desk

View

View

Bedroom

Alarm clock, Childrens' cribs, Wardrobe or closet

Kitchen

Wine glasses, Electric kettle, Dryer, Coffee machine

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Pool and Spa

Pool towels

Room Amenities

Non-feather pillow, Feather pillow, Adapter, Socket near the bed

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Deluxe Queen Room with Two Queen Beds
Room Type: Twin
Room Size: 40 m2
2 Queen bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water, Chocolate/Cookies

Bathroom

Private bathroom, Bathtub or shower, Bathtub, Shower, Bathrobe, Slippers, Guest bathroom, Toilet, Towels, Body soap, Toilet paper, Toothbrush, Shampoo, Conditioner, Free toiletries, Hairdryer

Media & Technology

Cable channels, Flat-screen TV, Pay-per-view channels, TV, Satellite channels, Telephone

General

Heating, Tile/Marble floor, Carpeted, Hypoallergenic, Iron, Ironing facilities, Laptop safe, Air conditioning, Trash cans, Smoke Alarm, Key card access

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Desk

View

View

Bedroom

Alarm clock, Childrens' cribs, Wardrobe or closet

Kitchen

Wine glasses, Electric kettle, Dryer, Coffee machine

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Pool and Spa

Pool towels

Room Amenities

Non-feather pillow, Feather pillow, Adapter, Socket near the bed

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Grand Deluxe Room
Room Type: Double
Room Size: 45 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water, Chocolate/Cookies

Bathroom

Private bathroom, Bathtub or shower, Bathtub, Shower, Bathrobe, Slippers, Toilet, Towels, Body soap, Toilet paper, Walk-in shower, Toothbrush, Shampoo, Conditioner, Free toiletries, Shower cap, Hairdryer

General

Soundproof, Heating, Tile/Marble floor, Carpeted, Hypoallergenic, Key card access, Iron, Ironing facilities, Safe, Laptop safe, Air conditioning, Smoke Alarm, Suit press

Media & Technology

iPod dock, Cable channels, Flat-screen TV, Pay-per-view channels, TV, Satellite channels, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Sitting area, Sofa, Desk

Bedroom

Walk-in closet, Wardrobe or closet, Alarm clock, Linens, Childrens' cribs

View

City view, Landmark view, View

Kitchen

Wine glasses, Electric kettle, Dryer, Coffee machine

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Entertainment & Family Services

Books, DVDs or music for children

Room Amenities

Adapter, Feather pillow, Non-feather pillow, Sofa bed, Socket near the bed

Pool and Spa

Pool towels

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer

FAQ's

Is this The Ritz-Carlton, Astana pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at The Ritz-Carlton, Astana?

Check-in time for The Ritz-Carlton, Astana starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the The Ritz-Carlton, Astana have a swimming pool?

Yes, this The Ritz-Carlton, Astana has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in The Ritz-Carlton, Astana?

Best-rates for the The Ritz-Carlton, Astana starts from $214 per night with includes Bar, Entertainment, Ocean View, Restaurant, Laundry, Wheelchair Accessible, Security/Safety, Business Services, Breakfast, Oceanfront, Internet, Fireplace/Heating, Child Friendly, Guest Services, Pet Friendly, Balcony/Terrace, Accessibility, Transportation/Shuttle, EV Charge Station, Spa, Parking, View, Hot Tub, Air Conditioner, Sports/Activities, Pool, Designated Smoking Area, Private Pool, Wellness Facilities, Toiletries with all other facilities. Hotala.co.za matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is The Ritz-Carlton, Astana a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the The Ritz-Carlton, Astana wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the The Ritz-Carlton, Astana is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the The Ritz-Carlton, Astana?

Based on the information reported by the owner or manager, the The Ritz-Carlton, Astana indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for The Ritz-Carlton, Astana?

Based on the information reported by the owner or manager, details for the cancellation policy for the The Ritz-Carlton, Astana are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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